Nothing is more annoying than recharging your Glo line only to see your airtime vanish because a data plan or service renewed itself automatically. While auto-renewal is meant to make life easier, it can be frustrating if you’re no longer using that plan or you want to try something different. With just a few steps, you can cancel auto-renewal and decide when and how to subscribe to new plans.
Here’s a quick look at what we’ll discuss:
• What auto-renewal on Glo means.
• Why Glo deducts your airtime.
• How to stop auto-renewal on Glo network.
• Alternative methods to cancel subscriptions.
• How to Prevent Airtime Deductions on Glo Line
What is Auto-Renewal on Glo?
Auto-renewal is a feature where Glo automatically renews your active subscription once it expires, as long as you have enough airtime. For instance, if you buy a ₦1,000 data plan with auto-renewal enabled, Glo will deduct another ₦1,000 from your airtime and re-subscribe you the moment your current plan ends.
This is designed for convenience, but many subscribers prefer manual renewal, so they can decide when and how to use their airtime.
Why Does Glo Deduct My Airtime Automatically?
Here are the common reasons why Glo deducts credit automatically:
1. Data Auto-Renewal
When you buy a data plan on Glo, it is often set to auto-renew by default. This means once your plan expires, the system will automatically renew it and deduct the amount from your airtime.
2. Value-Added Services (VAS)
Glo offers extra services like caller tunes, daily jokes, inspirational quotes, or SMS alerts. While they seem small, these services deduct a fee daily or weekly from your airtime balance.
3. Third-Party Subscriptions
Sometimes, you may click on a link or accept a prompt without realizing it, which activates third-party services like football updates, horoscope tips, or music downloads. These services also deduct airtime until you unsubscribe.
How to Stop Auto-Renewal on Glo Network
Method 1: Via SMS
The simplest way to stop auto-renewal on GLO is by sending a cancellation SMS.
• To cancel data auto-renewal, text CANCEL to 127.
• You will receive a confirmation message that auto-renewal has been stopped.
Example:
• Text CANCEL → Send to 127.
Method 2: Via USSD Code
You can also manage your subscriptions through USSD:
• Dial *777# (the Glo self-service menu).
• Select Data → Manage Data.
• Choose Cancel Auto-Renewal.
This method works for both data plans and other active services.
Method 3: Canceling Value-Added Services (VAS)
Sometimes airtime is deducted for caller tunes or other services. To stop them:
• Dial *544# to manage caller tunes.
• Select the option to Stop/Deactivate.
• You can also text CANCEL to 7728 to deactivate Glo Caller Tunes.
Method 4: Contact Glo Customer Care
If you can’t identify the service deducting your airtime:
• Dial 121 (for customer care).
• Speak with an agent and request a check on your line.
• Ask them to remove all auto-renewals and third-party services.
How to Prevent Airtime Deductions on Glo Line
If your airtime keeps disappearing on Glo, the good news is that you can stop it. Here are simple steps to prevent unwanted deductions:
1. Check Your Active Subscriptions
Dial *777#, go to Manage Data or Manage Subscriptions, and cancel any service you don’t need. This helps you avoid paying for plans or services you never use.
2. Opt-Out of Promotions
Glo sometimes sends promotional SMS that can activate services if you click on them. Avoid clicking those links, and you’ll stay safe from extra charges.
3. Activate Do-Not-Disturb (DND)
Text STOP to 2442 to block unwanted promotional messages. You can also text HELP to 2442 to view all available DND options and choose what works for you.
4. Use the MyGlo App
Download the Glo Café App, log in, and check your subscriptions. From there, you can cancel auto-renewals or remove services you don’t want.
At the end of the day, your airtime should work for you, not disappear on its own. Turning off auto-renewal on your Glo line puts you back in charge. No more surprise deductions, no more paying for data you don’t use. You get to choose the plan you need and recharge on your own terms. It’s quick, easy, and gives you peace of mind every time you load credit.
