Losing your phone or suspecting unauthorized access to your bank account can be scary. In moments like this, what you do next really matters. Your UBA account holds your hard-earned money, so knowing how to block it from another phone is important.
Fortunately, UBA has made it easy to take control in urgent situations. Whether you lost your phone, noticed suspicious activity, or your ATM card is missing, you can block your account right away without needing to visit the bank.
Below is everything you need to know to take action fast.
How to Block UBA Account Using USSD Code
UBA offers a simple USSD code you can dial from any phone, even if it’s not the one linked to your account.
To block your UBA account:
- Dial *919*911#
- Follow the prompt to enter the account number you want to block
- Confirm the request
Once completed, your UBA account will be restricted immediately. No one will be able to withdraw or transfer money until you visit a UBA branch to reactivate it. This service is available 24/7 and works on any mobile network in Nigeria.
What if My SIM Card Is Still Active?
If you still have access to your SIM card, it is best to use the USSD code from your own phone to ensure quick verification. However, even from another phone, you can block your UBA account by entering your correct account number when prompted.
How to Block UBA ATM Card
If your concern is mainly about the ATM card being stolen or used without permission, you can block just the card.
Here are the options:
Via USSD:
- Dial *919*10#
- Select the option to block ATM card
- Choose the card you want to block and confirm
Via UBA Mobile App:
- Log in to the UBA app
- Go to Cards
- Select the card and click on Block
Customer Care Hotline:
- Call UBA customer care at 0700 2255 822 or visit the nearest branch
Can I Block My UBA Account Without a Phone?
If you do not have access to any phone at the moment, your next step is to:
- Visit the nearest UBA branch with a valid ID
- Explain your situation
- Request for account freeze or blocking
Bank staff will assist you immediately and secure your funds.
Can I Block My UBA Account Online?
Currently, UBA prioritizes USSD and in-person methods for urgent account blocking. You can manage some account activities on the UBA internet banking portal, but for fast response in an emergency, the *919*911# code is your best option.
Will I Still Receive Transfers After Blocking the Account?
Yes, people can still send money to your account. However, you will not be able to withdraw or transfer funds until you visit the bank to reactivate your account. This helps keep your funds safe while still allowing you to receive payments.
Is There a Fee to Block My UBA Account?
No, UBA does not charge any fee for using *919*911# to block your account. It is completely free and available anytime.
Also Read: 5 Best Apps for Nigerians Who Want to Start Buying Stocks
How Do I Unblock My UBA Account?
To unblock or reactivate your account after blocking:
- Visit a UBA branch with a valid ID
- Request for account reactivation
- You may be required to fill out a form or confirm your identity
Processing is usually quick once verification is completed.
How Can I Contact UBA Customer Service Quickly?
If you’re having any issues or need confirmation, contact UBA through these channels:
- Phone: 0700 2255 822
- Twitter: @UBACares
- Facebook: UBA Group
- Email: [email protected]
Responses are usually fast during business hours and slightly slower during weekends or holidays.
What to Do If You Suspect Fraud
If your reason for blocking the account is due to suspected fraud:
- Block your account immediately via *919*911#
- Report to customer care
- Check for suspicious activity on your account via mobile banking or by requesting a statement
- Change your passwords if necessary
Fast response can make a huge difference in recovering your money.
Can I Still Receive Alerts After Blocking My UBA Account?
You will still get SMS alerts for incoming transactions. But remember you won’t be able to access the funds until the account is reactivated. Your alert system helps you track activity and stay informed while your account is temporarily blocked.
Keeping your bank account secure should never be complicated. If something feels off, act quickly. Once you regain control or resolve the situation, reactivating it is just as simple.
